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Referrals

Helpful information and guidance for patients waiting for a hospital consultation, treatment or surgery.

My Planned Care

Millions of patients on the waiting list for NHS care will be able to access support and check wait times at their fingertips thanks to a new online platform called My Planned Care.

The platform will allow patients and their carers to access information ahead of their planned appointment, operation or treatment through the touch of a button.

Visit My Planned Care

Hospital Referrals

I would like to be referred

You will need an appointment with a clinician to get a referral to a specific organisation. Please book an appointment with your usual GP to discuss referrals.

I have been referred

If you were referred through the NHS e-Referral Service and have a booking reference number and access code, you can check, change or cancel your referral by visiting the NHS Refer website.

You can also manage referrals made by the NHS e-Referral Service via your NHS app.

If you have queries, questions or concerns about a hospital appointment, you can contact the hospital's Patient Advice and Liaison Service (PALS) which can provide confidential advice, support and information on health-related matters.

Find your nearest PALS office

At your hospital appointment

Your GP may not be able to advise you further once you've seen a hospital specialist. Here are some questions that are important to ask before you leave the hospital.

When and how will I find out about my test results?
Do I need a new prescription? (you may need to collect from the hospital pharmacy)
Will I receive a discharge letter or Care Plan?
Do I need a follow up appointment or onward referral?
What are the contact details of the department if I have any queries?

I've had my appointment - what now?

The hospital will share the necessary information from your appointment with us. They will also let us know if there is anything we need to do for you.