Complaints, Feedback and Practice Performance

Get in touch with your compliments, comments or concerns.

Feedback and Complaints

We welcome feedback to tell us what we are doing right and what we can improve.

Feedback

Complete our Feedback Form

Care Opinion

View our reviews and leave us yours on the Care Opinion website.

Care Opinion Reviews

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

In 2025 90% of patients who completed the survey described their overall experience of this practice as good.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: GOOD

See the full report

Performance Statistics 2025

Friends & Family Tests

  • Very Good
  • Good
  • Neither Good nor Poor
  • Poor
  • Very Poor

National Patient Survey

  • 90% of patients described their overall experience of the Practice as Good or Very Good

Patient Numbers

  • 1 January 2025: 43,797
  • 31 December 2025: 43,794

Flu Vaccinations Administered

  • 5,653

Fit Notes Issued

  • 3,704

Patient Health Reports Received and Actioned

  • 148,137

Patient Referrals Made

  • 13,000 plus

Econsult – Online Requests Received

  • 11,320 Administrative requests 47,914
  • Clinical Requests

Telephone Calls

  • 123,109 calls received
  • 5m 50sec average wait time
  • 8,549 free callbacks
  • 131,712 calls made out

Appointments: Total 221,349

  • Face to Face GP Appointments : 59,890
  • Telephone GP Appointments : 15,126
  • Nurses / HCAs: 54,369
  • First Contact Physio: 7,563

 

  • Appointments on the same day: 39%
  • Appointments within 2 weeks: 74%
  • Did Not attend 9,651 (4.4%)

Acute Issues Wait times

  • The Practice’s GP Triage ensures that all acute medical issues are given appointments to meet their medical urgency.
Facebook

Care Quality Commission
Overall Rating: Good

Rothschild House Surgery
Chapel Street
Tring
HP23 6PU

Telephone: 01442 822468

The New Surgery
St Peters House, Church Yard
Tring
HP23 5AE

Telephone: 01442 822468

Little Rothschild House
71 Marsworth Road
Pitstone
LU7 9AX

Telephone: 01442 822468

Berkhamsted Surgery
Gossoms End Health Centre
Victory Road, Berkhamsted
HP4 1DL

Telephone: 01442 874784

Markyate Surgery
1 Hicks Road
Markyate
AL3 8LJ

Telephone: 01582 841559