Patient Charter

Caring. Respectful. Continuity.

At the heart of everything we do you’ll find these values – our principles, standards and behaviours we abide by to deliver the best care possible for our patients. 

1. Named GP

We provide continuity of care by allocating each patient a named GP that oversees their care. Patients GP appointments will normally be with their named GP.

2. Multi-Disciplinary Team

Patients are seen by the most relevant clinician in our healthcare team to ensure they receive the most effective care in a timely manner. 

3. Listening

Understanding each patient’s health and managing this together. We work with our Patient Participation Group (PPG) to develop our services. 

4. Accessible

We strive to be as accessible as possible to all our patient groups. Patients choose their preferred type of consultation (in person, telephone etc). 

5. Innovative

We strive to be innovative and to use the latest medical developments to improve access for patients and to improve patient care.